Frequently Asked Questions
Does it hurt?
No, the stimulation is gentle and designed to support circulation, reduce tension, and soothe nerve sensitivity. Many people find it helps reduce tingling, numbness, and foot discomfort associated with Parkinson’s-related gait difficulties.
We recommend starting on a low setting, then gradually increasing the intensity as you become comfortable.
How long should I use it each day?
We recommend 15 minutes per session ideal. You can use it once or twice a day depending on your comfort level. Always start with shorter sessions and increase gradually as your body adjusts.
Does it fit all foot sizes?
Yes, regardless of shoe size, you will benefit from regular use of this product.
Can I adjust the heat and massage intensity?
Yes! You can easily adjust both the heat and massage intensity.
This ankle massager offers 3 heat levels and 3 vibration settings, so you can customise your experience for gentle relaxation or deeper relief - select what your body needs that day.
Where are you located?
Our head office is located in Melbourne, Australia.
How long does shipping take?
We offer free shipping on all orders Australi wide. Most items arrive within 3 to 10 working days depending on your location within Australia.
Do you ship internationally?
We currently only ship to Australia at the moment. You can contact our team for any further questions or potential custom international deliveries.
What is your refund policy?
We offer a 14 day money back guarantee. If you’re not completely satisfied, just reach out and we’ll make it right. For more information, visit our ‘Refund Policy’ in the footer of our website.
Is my payment information secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How do I track my order?
Once your order ships, you’ll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the ‘Track Your Order’ page at the top of the website or in the website menu if you’re on a mobile device.